The SOS Difference

• Service techs with ~30 Years Average Experience earning the highest Toshiba and Ricoh service awards
• Delivery, IT and technical staff are SOS employees, we don’t use contractors.
• Satisfied customers with a Net Promoter Score over 93% (Top 100 dealer in North America)
• Thousands of parts stocked in vehicles and local warehouse improves first call effectiveness (FCE)
• Company provided vehicles with GPS for optimized routing and response time
• Equipment installation and IT setup fully performed and working at time of delivery
• Personalized staff training provided by our full-time dedicated trainer
• Dedicated Microsoft Certified IT engineers for equipment network setup and configuration
• Automated meter collection and service alert reporting through FM Audit, Toshiba Sky Services, Ricoh @Remote, Epson Remote Services
• Automatic consumable alerts with automated delivery and shipment tracking notifications
• Live reception, dispatch and in-house service personnel providing personal touch and triage
• Quarterly Equipment Reviews to discuss equipment performance, usage and other needs

Implementation Experts

Seminole has been an industry leader serving Central Florida and surrounding areas for over 40 years. In our tenure we have developed a seamless implementation process from our initial solution consultations, installation and training services. Whether you have 1 unit or hundreds, our process will have you up and running quickly with nearly zero downtime. We stock most configurations and can have your unit installed within 7 business days, often within 2-3 days.

Our Services, Sales and Support Departments Have More Professional Certifications than Any of Our Regional Competitors

This means that our clients are partnering with a company that realizes the importance of forward thinking education for their employees, resulting in faster fix times and more diverse and creative solutions for our clients.